Description
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Service Coordinator is responsible for sustaining customer satisfaction through a high quality of service administration (Back-office management: order management, logistics, invoicing) and follow up of all requests linked to Service. Improvement is Cepheid’s DNA which means for our collaborator’s opportunities for learning, project handling and evolution in their role and/or position.
This position is part of the Customer Care branch and Service Coordination department and will be in Ivory Coast. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
In this role, you will have the opportunity to:
+ Collaborate with diverse teams in an international environment to foster effective work relationship.
+ Enter and manage service requests from quotation to delivery into the service management’s software. Ensure smooth service delivery and exceed customer satisfaction expectations.
+ Manage invoicing, issue of credit notes, and return of goods.
+ Dispatch work orders for Field Engineers.
+ Identify, develop, innovate and implement improvements to service processes and procedures.
+ Adhere to Quality Management System procedures and team objectives (KPI follow up…)
+ Complete all assigned and required training satisfactorily and on time.
This list is not exhaustive and may evolve according to new business needs.
The essential requirements of the job include:
Education or Experience (in years):
• Bachelor (Bac + 3) / 2-3 years of experience
Knowledge and skills:
+ Native / Fluent French speaker
+ Fluent English (written and oral) is required.
+ International trade rules knowledge (incoterm, custom…)
It would be a plus if you also possess previous experience in:
+ Good management of priorities
+ Thorough and methodical
+ Procedures handling and follow up
+ Comfortable with ERP use (SAP, SFDC, office pack…)
+ Flexible
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Operating Company: Cepheid
