Description
**Job Family:** Electrification & Automation
**Req ID:** 496764
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
**Transform the everyday with us!**
**About Smart Infrastructure – Electrification and Automation:**
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!
**We are looking for a Parts Specialist. This position will report into Wendell, NC.**
The Parts Specialist is responsible for managing general parts inquiries and engineered modification requests from a diverse customer base. This role requires a strong understanding of customer needs, the ability to navigate complex electrical equipment configurations, and the capacity to coordinate a high volume of parts across varying equipment ages and types. The Parts Specialist plays a key role in ensuring timely, accurate support that drives high‑quality customer service and operational efficiency.
**You’ll** ** make an impact by:**
+ Serve as the primary customer contact from quotation through order entry, maintaining clear and timely communication.
+ Prepare accurate and professional quotations for general parts inquiries and engineered modification requests.
+ Evaluate customer needs and accurately identify, source, and coordinate appropriate parts, replacements, or engineered solutions by interpreting technical documentation, drawings, and bills of materials.
+ Create accurate cost calculations and pricing for standard and engineered modification requests.
+ Collaborate with engineering, supply chain, operations, field teams, and sales to support complex or custom requests and ensure smooth execution.
+ Maintain exceptional attention to detail in parts identification, documentation, and system updates.
+ Ensure all requests align with company standards, technical requirements, and customer specifications.
**You’ll win us over by having the following qualifications:**
**Basic Qualifications:**
+ High school diploma or equivalent; technical or trade school background preferred.
+ Proficiency in Salesforce, Microsoft Excel, SAP, Outlook, and similar tools.
+ Experience in parts coordination, technical customer support, or electrical/mechanical equipment environments.
+ Strong analytical skills, particularly in cost calculation and pricing accuracy.
+ Exceptional organizational and time‑management skills.
+ Detail‑oriented with the ability to work accurately under pressure.
+ Strong process orientation and adherence to established procedures.
**Preferred Qualifications:**
+ Knowledge of electrical distribution equipment and components.
+ Knowledge of supply chain, manufacturing processes, or configuration management.
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
#LI-BJ1 #WendellMFG
$66,973 $114,811 5%
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Customer Services
