Description
At Amgen, our shared mission—to serve patients—drives everything we do. As part of the Results Delivery Office (RDO), the Process Intelligence team enables data-driven transparency into business processes, supporting enterprise transformation through analytics, process mining, and performance insights.
**Live – What you will do**
Process Intelligence leverages data and advanced analytics to understand how processes actually operate, identify inefficiencies, and support continuous improvement.
In this role, you will **support the execution of Process Intelligence initiatives** by working with data, tools, and senior analysts to generate insights and enable value delivery across transformation programs.
**Key Responsibilities**
**Execution Support & Analysis**
+ Support data extraction, preparation, and validation from multiple enterprise systems
+ Assist in building process models and analyzing process flows using process mining tools (e.g., Celonis, Signavio)
+ Identify basic process inefficiencies, bottlenecks, and data inconsistencies under guidance
**Reporting & Visualization**
+ Develop and maintain dashboards and reports (e.g., Power BI, Tableau) to track process performance metrics
+ Support creation of standardized reporting outputs for ongoing initiatives
+ Ensure data accuracy and consistency in reporting artifacts
**Process Documentation & Knowledge Management**
+ Assist in documenting end-to-end processes, assumptions, and analytical outputs
+ Contribute to maintaining repositories of process insights, best practices, and reusable assets
+ Follow established standards for process documentation and governance
**Collaboration & Delivery Support**
+ Work closely with senior analysts and project teams to support ongoing initiatives
+ Coordinate with cross-functional stakeholders for data gathering and validation activities
+ Participate in project meetings and provide analytical support as required
**Win – What we expect of you**
**Basic Qualifications**
Bachelor’s OR Master’s degree with 4 to 7 years of experience in data science, business analytics, engineering, computer science, or related field
**Technical Skills**
**Must Have Skills:**
+ Foundational understanding of data analysis and reporting concepts
+ Basic proficiency in data tools (e.g., Excel, SQL, Power BI, or Tableau)
+ Exposure to process mapping or business process concepts
+ Ability to work with structured datasets and perform data validation
**Good to Have Skills:**
+ Exposure to process mining tools (e.g., Celonis, Signavio)
+ Basic programming knowledge (e.g., SQL, Python)
+ Awareness of ERP systems (e.g., SAP) and enterprise data structures
+ Familiarity with continuous improvement concepts (Lean, Six Sigma)
**Soft Skills**
**Must Have Skills:**
+ Strong attention to detail and data accuracy
+ Analytical thinking and structured problem-solving approach
+ Effective communication skills with ability to present simple insights clearly
+ Ability to work collaboratively in a team environment
**Good to Have Skills:**
+ Eagerness to learn and develop new technical and business skills
+ Adaptability in a fast-paced, evolving environment
+ Continuous improvement mindset
**Thrive – What you can expect of us**
At Amgen, we are committed to your professional growth and well-being. You will have opportunities to:
+ Build foundational expertise in process intelligence and analytics
+ Work in a global, collaborative environment
+ Develop skills in advanced tools and enterprise transformation initiatives
