Description
**Role Overview**
The Scrum Master (Level 4) is a **hands-on Agile delivery lead** responsible for enabling high-performing teams and ensuring predictable delivery of business value.
**Key Responsibilities**
+ Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
+ Drive effective adoption of Agile and Scrum practices across teams
+ Coach team members, Product Owners, and stakeholders on Agile principles and ways of working
+ Enable teams to be self-organizing, collaborative, and high performing
+ Identify, track, and resolve impediments impacting delivery
+ Coordinate with cross-functional teams to manage dependencies, risks, and delivery timelines
+ Support backlog refinement and prioritization in partnership with Product Owners
+ Monitor sprint progress, team velocity, and delivery metrics (burndown, capacity, risks, dependencies)
+ Prepare and communicate sprint status, delivery insights, risks, and improvement areas to stakeholders and leadership
+ Maintain transparency of work through Agile tools (e.g., Jira, Confluence, Jira Align / Azure DevOps)
+ Ensure alignment between business objectives and team execution
+ Support release planning and cross-team coordination in scaled Agile environments (e.g., SAFe / ART)
+ Promote adherence to quality standards, compliance, and regulatory requirements
+ Drive continuous improvement through retrospectives, data-driven insights, and actionable outcomes
**Basic Qualifications**
+ Any degree with 4-7 years of experience in Computer Science, IT, Engineering, Business, or related field
**Preferred Qualifications**
+ 4–7 years of experience supporting Agile software delivery teams in enterprise environments
+ Experience working across **multiple Agile teams or scaled Agile frameworks (SAFe, LeSS)**
+ Experience preparing Agile delivery metrics, dashboards, and leadership updates
+ Proven ability to:
+ Operate as a strong individual contributor with influence beyond a single team
+ Manage multi-team coordination and delivery ownership
+ Bridge product, engineering, and governance layers
+ Experience working in **healthcare, biotechnology, pharmaceutical, or other regulated environments**
+ Experience supporting **enterprise platform delivery (e.g., Salesforce or similar systems)** including release planning and dependency management
**Required Skills**
+ Strong understanding of Scrum, SAFe, and Agile delivery practices
+ Hands-on experience in sprint execution, backlog refinement, and impediment management
+ Ability to analyse delivery metrics (velocity, burndown, capacity, dependencies, blockers) to drive improvements
+ Strong stakeholder management and communication skills across business and technology teams
+ Experience using Agile tools such as Jira, Confluence, Jira Align, or Azure DevOps
**Good-to-Have Skills**
+ Agile coaching, workshop facilitation, or team enablement experience
+ Experience working with enterprise platforms such as Salesforce
+ Exposure to DevOps, CI/CD, or Kanban practices
+ Experience working in global, matrixed organizations
**Professional Certifications**
+ SAFe Scrum Master (or equivalent) – Required
+ Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent – Preferred
**Soft Skills**
+ Strong facilitation, coordination, and people leadership skills
+ Clear and concise communication with teams and leadership
+ Ability to manage multiple priorities in a fast-paced environment
+ Analytical mindset with a focus on data-driven decision-making
+ High accountability, ownership, and commitment to continuous improvement
