Description
Job Purpose
This Position will help create results tailored to customer needs through product demonstrations and realize customer inquiries and requests by supporting product training and seminars for customers.
Key Relationships:
Customers and associates internally and externally throughout Molecular Devices and the Danaher Corporation, Channel partners, Pharmaceutical and biotech customers, and Academy faculty and administrators, and government officials.
Key Responsibilities:
+ Coordinate and conduct customer training and demonstration for product and applications of Molecular devices
+ Troubleshoot issues related to protocol setup, data processing, software operation.
+ On-site failure analysis to identify root cause and feedback to corresponding company departure or personnel
+ Develop and maintain positive relationships with customers and colleagues as well
+ Provide application support for pre- and post- sales activities through technical presentations, seminars.
+ Provide technical support and training to new customers and channel partners
+ Excellent understanding of commercial initiatives and strategies; maintain close collaboration with commercial team
+ Direct interaction with end-users and channel partners
+ Maintain and updated technical information for specific applications to commercial team ad customers
Qualification:
+ Experience with field application scientist, technical sales is preferred
+ High self-motivation and at least 2 years working experience in a lab, Biotech or Life Science Instruments company
+ Master’s degree or above in Molecular biology or related subject.
+ Preferred background related microplate reader or HCS(Imaging system)
+ Good English written and verbal communication and training/presentation skills
+ Qualifications:
Danaher Values:
Performs all duties and responsibilities in line with the Danaher values.
The Best Team Wins
+ Associates are our most valued assets.
+ We’re passionate about retaining, developing and recruiting the best talent available.
+ Danaher and its associates win because:
+ We are Team-Oriented with Involvement by All.
+ We seek Fact-Based, Root Cause Solutions; not Blame.
+ We are Accountable for Results, and We Deliver.
+ We are Non-political and Not Bureaucratic.
+ We have High Integrity and Respect for Others.
+ Winning is Fun
Customers Talk, We Listen
+ Quality First, ALWAYS!
+ We base our strategic plan on the Voice-of-the-Customer.
+ Robust, repeatable processes yield superior Quality, Delivery, and Cost that satisfy our
customers beyond their expectations.
Continuous Improvement (Kaizen) is Our Way of Life
+ The Danaher Business System IS our culture.
+ We aggressively and continuously eliminate waste in every facet of our business processes.
Leading Edge Innovation Defines Our Future
+ We continuously apply our creativity to the technologies of products, services, and processes.
+ Out-of -the Box ideas, both large and small, add value to our enterprise.
+ We accomplish “breakthroughs” through the Policy Deployment process.
We Compete For Shareholders
+ Profits are important because they attract and retain loyal shareholders .
+ Shareholders secure our future by providing capital for investment and growth .
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
