Description
_At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love._
_It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future._
_We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy._
The Field Coach Trainer is a strategic partner to the Retail organization, dedicated to elevating client experience, nurturing talent and driving sustainable business performance across the store network.
Through a strong presence in stores and a coaching first approach, this role inspires Client Advisors and Store Leaders to embody the Tiffany & Co. promise, translating learning into behaviours that create exceptional client experiences and measurable commercial impact.
The Field Coach Trainer champions a culture of continuous development, retail excellence and leadership growth, fostering high performing teams that consistently exceed expectations.
**YOUR RESPONSIBILITIES:**
**Drive Retail Excellence**
+ Partner with Retail Leadership to translate business priorities into impactful learning and coaching strategies
+ Support stores in achieving sales objectives through targeted coaching interventions
+ Elevate the Tiffany Client Experience by reinforcing luxury selling behaviours and service excellence
+ Foster a culture where learning becomes a daily practice embedded in the client journey
**Coach and Develop Talent**
+ Spend the majority of time in stores, providing on the floor coaching that transforms knowledge into performance (at least 80% of time to the field)
+ Observe, inspire and develop Client Advisors through personalized coaching plans
+ Empower Store Leaders to become effective people developers and multipliers of learning
+ Celebrate strengths while identifying growth opportunities that unlock individual and team potential
**Build Strategic Partnerships**
+ Create proactive and trusted partnerships with Retail Learning Managers, Store Managers and Retail Leaders
+ Co-design coaching priorities aligned with business needs and talent development goals
+ Contribute to the Quarterly Retail Learning roadmap and monthly learning calendars
+ Ensure continuous communication and alignment across the Retail Learning ecosystem
**Champion the Tiffany Culture**
+ Inspire teams to live and breathe the Tiffany & Co. values and standards
+ Promote an inclusive and collaborative environment where people can thrive
+ Encourage curiosity, innovation and a growth mindset
+ Recognize and celebrate achievements that reinforce a culture of excellence
**YOUR QUALIFICATIONS:**
+ 5 years of training & development experience (luxury brand or luxury service industry)
+ Retail Leadership experience
+ Proven track record with an effective coaching approach
+ Strong facilitation, communication, and interpersonal skills
+ Empowers team and holds self & others accountable
+ Fosters a learning environment and mindset
+ Embraces challenges and encourages others to do so.
+ Confident in taking initiative and identifying the appropriate course of action
+ Ability to interact with all levels of employees and diverse teams
+ Willingness to work evenings and weekends.
+ Willingness to travel as needed
+ Fluent in Turkish and English, a third language is a plus
#LI-SM1
**Job Identification** : 63305
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 5 Years
Equal Opportunity Employer
